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Support

The STEM software annual maintenance fee provides access to technical support and all related software upgrades.

This core support is backed up by our expert advisory services and a network of consultant partners who can deliver complete STEM-based solutions.

Technical support is mostly accessed via email and we contract to provide same business-day response. We also provide hotline support via our switchboard in Cambridge during UK office hours. However, most users prefer to submit detailed written requests by email, or to include screenshots when reporting a fault.

We operate a zero-tolerance policy towards any bugs which interrupt normal use of the software: our existing customers will testify to the priority which bug reports are given, and the promptness with which individual bug fixes are issued.

Our inclusive technical support extends from advice on advanced software features and fault-finding through to advice on specific modelling issues. We may even provide model fragments where a verbal or written response would be inadequate, although this service does not extend to creating bespoke models or making on-site visits.

Forum

We have launched a new public support forum which we will monitor to ensure that it answers all the most common set-up and start-up questions

Soft licensing

An alternative access method to the traditional USB or parallel dongles.

Installation files

STEM installation files, release notes, software upgrades and patches.

See also

STEM training

When customers shape your business

As a further teaser for the STEM User Group Meeting in September 2017, we sketch out the shape of a small business, and consider three growth modes for that business. We will work through these concepts as an interactive exercise to illustrate how you can use our STEM software to measure and then forecast scale for your business activities.

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Business-case design and training at your service

Ever wondered what we do at Implied Logic? We have recently posted a comprehensive update to our services portfolio online which is effectively a self-service proposal for everything from online training on-demand through to on-site business-modelling consulting and hosting services for business models on the web.

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Connecting elements to graphs and publishing online

In what is likely to be the final preview article for the forthcoming STEM version 8.0, we explore visual connections between individual icons and a related graph, as well as intuitive, interactive options for adding an element to an existing graph. We also explore new layout options for pushing a presentation of results in STEM to the web.

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Our latest help and training materials

Documentation is never regarded as a very exciting activity, but our comprehensive help and training materials are a vital element of the self-serve experience with STEM. In the last quarter we have posted two significant updates to our online help site which enhance both of these aspects.

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A radical re-think on STEM pricing

We announce a new freemium strategy for accessing the STEM software, including a free and fully-functional demo system for small projects and study as a taster for an innovative minimal-support subscription to the Conventional STEM (C-STEM) desktop solution at just GBP 330 p.a..

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STEM User Group Meeting 2017

Our annual customer forum on 27–28 September 2017 will see us build a generic business case from scratch, comparing the approach of a fixed resource base with a more agile, driver-based approach. We will generate all the essential technical and financial outputs while exploring the impact of varying levels of service activity.

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Vision for the forthcoming STEM 8.0

As part of our vision for a more intuitive way of working that bridges previous mental leaps wherever possible, we preview another two features of the forthcoming STEM version 8.0 – direct-draw connect mode and more flexible user data – that form part of a joined-up approach to fulfilling this dream.

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Win a student group subscription in our quarterly competition

We are now offering an affordable package for educational groups to access the fully-fledged C-STEM platform which will enable teaching staff to connect their students with the issues of scale and complexity that they will face in real life, as well as a quarterly competition to win an annual subscription for the most interesting modelling proposal.

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